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Frequently asked.Questions about booking staff and joining the Staff Playbook roster
Straight answers to the questions clients and talent ask most often.
- What is Staff Playbook?
- Staff Playbook is the curated arm of Feet on the Street Co. — a premium experiential staffing platform supplying brand ambassadors, hosts, interactive performers and event talent to luxury and global brands working across the UK.
- How do I post a job?
- Use the Post a Job page. It's free and no account is needed. We reply within one working day with first-fit talent and next steps.
- How quickly can you mobilise a team?
- For most UK city activations we can confirm a vetted team within 24–48 hours. For larger national campaigns we recommend at least two weeks' notice so we can match the right profiles.
- How do I apply to join the roster?
- Apply through the For Talent page. Applications are reviewed by our team and you'll hear back within five working days.
- Is the roster open to anyone?
- The roster is invitation and application only. We look for proven experience, professionalism and the ability to represent premium brands with confidence.
- How are talent paid?
- Talent are paid by bank transfer after each completed engagement, in line with the rates agreed for the project. Bank and compliance details are held securely in your talent portal.
- Where do you operate?
- We are headquartered in London and supply talent for activations across the UK. Selected international projects are considered on a case-by-case basis.
- How do you handle my data?
- Please see our Privacy Policy for the full detail. In short: we only collect what we need, we never sell data, and you can request access or deletion at any time.
- Who do I contact for anything else?
- Email hello@staffplaybook.co.uk or call 0203 302 9960.
Pricing and payment
How much does it cost to use Staff Playbook?+
Posting a job is free. When you book talent, you pay the pay rate you set, plus a 20% management fee, plus a £5 booking fee for each person, for each shift. VAT at 20% is added to the total.
Is there a subscription or joining fee?+
No. There are no subscriptions, no joining fees and no upfront costs. You only pay for the talent you book.
Who sets the pay rate?+
You do. Choose the hourly rate you want to pay each person, from a minimum of £14 an hour. Our team will let you know if a rate is likely to be difficult to fill.
What is the £5 booking fee?+
It's a flat fee charged for each person, for each shift they work. A 3-day booking for 4 people has 12 shifts, so the booking fees come to £60.
What does the 20% management fee cover?+
It covers vetting, certification, briefing packs, call sheets, on-the-day communication, post-event reporting and consolidated invoicing. It's calculated on the talent pay for the booking.
Is VAT included in the price?+
No. Prices on the site are shown before VAT. VAT at 20% is added to the whole booking amount, including talent pay, the management fee and booking fees.
Can you give me an example of the total cost?+
Yes. One person working an 8-hour shift at £14 an hour costs £112 in talent pay, plus a £22.40 management fee and a £5 booking fee, which makes £139.40. With VAT of £27.88, the total is £167.28. You can try your own numbers in the calculator on the pricing page.
When do I pay?+
We send one invoice for the whole booking after it's confirmed, payable within 14 days.
What if I need to cancel or change a booking?+
Cancellations made 7 or more days before the event are free. Within 7 days, 50% of talent pay is charged, and within 48 hours, 100%. Contact your account lead as soon as you can and we'll do everything we can to help.
What happens if a staff member doesn't turn up?+
We'll arrange a replacement wherever possible. If we can't, you won't be charged for the missing shift.
Are travel costs included?+
Travel and other expenses are agreed in advance and added to your booking at cost. You can include them when you post your job.
Do I need an account to post a job?+
No. You can submit a job without creating an account. Our team will review it and get back to you, and you'll be able to manage your booking from your client login once it's confirmed.
Do you offer discounts for regular bookings?+
For larger or ongoing campaigns, we're happy to talk about a bespoke arrangement. Book a demo and we'll discuss what works for you.
Still have a question?
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